Privacy Policy
Privacy Policy
*Effective Date: March 17, 2025*
At The Garage Guys.ca (“we,” “us,” or “our”), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website (www.thegarageguys.ca), interact with us, or use our services. By using our website or services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- *Personal Information*: This includes your name, email address, phone number, mailing address, and payment details (e.g., credit card information) when you book a service, request a quote, or contact us.
- *Non-Personal Information*: This includes data such as your IP address, browser type, device information, and website usage statistics collected via cookies or similar technologies.
- *Service-Related Information*: Details about your vehicle (e.g., make, model, VIN) or specific service requests you provide to us.
2. How We Collect Information
We collect information in the following ways:
- *Directly from You*:: – When you fill out forms on our website, schedule a service, or communicate with us via email, phone, or in person.
- *Automatically*: Through cookies, web beacons, and analytics tools when you visit our website.
- *From Third Parties*: Such as payment processors or marketing partners, where applicable.
3. How We Use Your Information
- Provide and improve our services (e.g., scheduling repairs, processing payments).
- Communicate with you about appointments, promotions, or updates.
- Personalize your experience on our website.
- Analyze website usage and trends to enhance functionality.
- Comply with legal obligations or protect our rights.
4. How We Share Your Information
We do not sell or rent your personal information. We may share it with:
- *Service Providers*: Third-party vendors (e.g., payment processors, hosting services) who assist us in operating our business, under strict confidentiality agreements.
- *Legal Requirements*: If required by law, regulation, or legal process (e.g., court order).
- *Business Transfers*: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
5. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience, track usage, and deliver targeted content. You can manage cookie preferences through your browser settings, though disabling them may affect website functionality.
6. Data Security
We implement reasonable physical, technical, and administrative measures to protect your information from unauthorized access, loss, or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
7. Your Rights and Choices
Under applicable laws (e.g., PIPEDA), you may have the right to:
- Access, correct, or delete your personal information.
- Opt out of marketing communications by clicking “unsubscribe” in emails or contacting us.
- Request details about how your data is processed.
To exercise these rights, contact us at [email protected] / (778) 617-3100
8. Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law.
9. Third-Party Links
Our website may contain links to external sites. We are not responsible for the privacy practices or content of these third-party websites.
10. Children’s Privacy
Our services are not directed to individuals under 19. We do not knowingly collect personal information from children. If we learn such data has been collected, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Effective Date.” We encourage you to review it periodically.
12. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at:
The Garage Guys
1008 Cambie Street
Vancouver, BC, Canada
Email: [email protected]
Phone: (778) 617-3100
